Houghton-Parkhouse Limited's privacy policy is as follows:
1. PRIVACY
1.1 We are committed to protecting and respecting your
privacy.
1.2 This policy (together with our terms of use and any other
documents referred to on it) sets out the basis on which any
personal data we collect from you, or that you provide to us, will
be processed by us. Please read the following carefully to
understand our views and practices regarding your personal data and
how we will treat it.
1.3 For the purposes of the Data Protection Act 1998 (Act), the
data controller is Houghton-Parkhouse Limited of Houghton-Parkhouse
Coachworks, Grisleymire Lane, Milnthorpe, Cumbria LA7 7RF.
1.4 Our nominated representative for the purpose of the Act is
Steven Houghton.
2. INFORMATION WE MAY COLLECT FROM YOU
2.1 We may collect and process the following data about you:
2.1.1 information that you provide by filling in forms on our site
at www.houghtons.com (our site). This includes information provided
at the time of registering to use our site, subscribing to our
service or requesting further services. We may also ask you for
information when you report a problem with our site;
2.1.2 if you contact us, we may keep a record of that
correspondence;
2.1.3 we may also ask you to complete surveys that we use for
research purposes, although you do not have to respond to them;
and
2.1.4 details of your visits to our site including, but not
limited to, traffic data, location data, weblogs and other
communication data, whether this is required for our own billing
purposes or otherwise and the resources that you access.
3. IP ADDRESSES AND COOKIES
3.1 We may collect information about your computer, including
where available your IP address, operating system and browser type,
for system administration and to report aggregate information to
our advertisers. This is statistical data about our users' browsing
actions and patterns, and does not identify any individual.
3.2 For the same reason, when you have registered as a user of our
site we may obtain information about your general internet usage by
using a cookie file which is stored on the hard drive of your
computer. A cookie is a small file of letters and numbers that we
store on your browser or the hard drive of your computer if you
agree. Cookies contain information that is transferred to your
computer's hard drive. They help us to improve our site and to
deliver a better and more personalised service. They enable us
to:
3.2.1 estimate our audience size and usage pattern;
3.2.2 store information about your preferences, and so allow us to
customise our site according to your individual interests
3.2.3 speed up your searches; and
3.2.4 recognise you when you return to our site.
3.3 We use the following cookies:
3.3.1 Strictly necessary cookies. These are cookies that are
required for the operation of our website. They include, for
example, cookies that enable you to log into secure areas of our
website.
3.3.2 Analytical/performance cookies. These allow us to recognise
and count the number of visitors and to see how visitors move
around our website when they are using it. This helps us to improve
the way our website works, for example, by ensuring that users are
finding what they are looking for easily.
3.3.3 Functionality cookies. These are used to recognise you when
you return to our website. This enables us to personalise our
content for you, greet you by name and remember your preferences
(for example, your choice of language or region).
3.3.4 Targeting cookies. These cookies record your visit to our
website, the pages you have visited and the links you have
followed. We will use this information to make our website and the
advertising displayed on it more relevant to your interests. We may
also share this information with third parties for this
purpose.
3.4 Please note that third parties (including, for example,
advertising networks and providers of external services like web
traffic analysis services) may also use cookies, over which we have
no control and which may apply to all users who visit our site,
including registered users and guest users. These cookies are
likely to be analytical/performance cookies or targeting
cookies.
3.5 If you wish you can block cookies by activating the setting on
your browser that allows you to refuse the setting of all or some
cookies. However, if you use your browser settings to block all
cookies (including essential cookies) you may not be able to access
all or parts of our site.
3.6 Unless you have adjusted your browser setting so that it will
refuse cookies, our system will issue cookies when you log on as a
registered user to our site. The third party cookies (referred to
in clause 3.4 above) will be issued to all users who visit our site
(whether or not they log on as a registered user).
3.7 Except for essential cookies, all cookies will expire after
3-4 days.
4. WHERE WE STORE YOUR PERSONAL DATA
4.1 The data that we collect from you may be transferred to, and
stored at, a destination outside the European Economic Area
("EEA"). It may also be processed by staff operating outside the
EEA who work for us or for one of our suppliers. Such staff may be
engaged in, amongst other things, the fulfilment of your order, the
processing of your payment details and the provision of support
services. By submitting your personal data, you agree to this
transfer, storing or processing. We will take all steps reasonably
necessary to ensure that your data is treated securely and in
accordance with this privacy policy.
4.2 All information you provide to us when you registered with our
site is stored on our secure servers. Where we have given you (or
where you have chosen) a password which enables you to access
certain parts of our site, you are responsible for keeping this
password confidential. You must not share your password with
anyone, and all use of the site using the password will be assumed
to be by you.
4.3 Unfortunately, the transmission of information via the
internet is not completely secure. Although we will do our best to
protect your personal data, we cannot guarantee the security of
your data transmitted to our site; any transmission is at your own
risk. Once we have received your information, we will use strict
procedures and security features to try to prevent unauthorised
access.
5. USES MADE OF THE INFORMATION
5.1 Where you have registered as a user of our site, we may use
the information that you provide and that we hold about you in the
following ways:
5.1.1 to ensure that content from our site is presented in the
most effective manner for you and for your computer;
5.1.2 to provide you with information, products and/or services
that you request from us or which we feel may interest you, where
you have consented to be contacted for such purposes;
5.1.3 to notify you about changes to our products and/or
services.
5.2 We may also use your data, or permit selected third parties to
use your data, to provide you with information about goods and
services which may be of interest to you and we or they may contact
you about these by email, post and/or telephone, in accordance with
the contact details that you have provided to us.
5.3 We do not disclose information about identifiable individuals
to our advertisers, but we may provide them with aggregate
information about our users (for example, we may inform them that
500 men aged under 30 have clicked on their advertisement on any
given day). We may also use such aggregate information to help
advertisers reach the kind of audience they want to target. We may
make use of the personal data we have collected from you to enable
us to comply with our advertisers' wishes by displaying their
advertisement to that target audience.
6. DISCLOSURE OF YOUR INFORMATION
6.1 We may disclose your personal information to any member of our
group, which means our subsidiaries, our ultimate holding company
and its subsidiaries, as defined in section 1159 of the Companies
Act 2006.
6.2 We may disclose your personal information to third
parties:
6.2.1 in the event that we sell or buy any business or assets, in
which case we may disclose your personal data to the prospective
seller or buyer of such business or assets;
6.2.2 if Houghton-Parkhouse Limited or substantially all of its
assets are acquired by a third party, in which case personal data
held by it about its customers will be one of the transferred
assets; or
6.2.3 if we are under a duty to disclose or share your personal
data in order to comply with any legal obligation, or in order to
enforce or apply our terms of use or terms and
conditions of supply and other agreements or to protect the rights,
property, or safety of Houghton-Parkhouse Limited, our customers,
or others. This includes exchanging information with other
companies and organisations for the purposes of fraud protection
and credit risk reduction.
7. YOUR RIGHTS
7.1 You have the right to ask us not to process your personal data
for marketing purposes. You can exercise your right to prevent such
processing by contacting us at sales@houghtons.com.
7.2 Our site may, from time to time, contain links to and from the
websites of our partner networks, advertisers and affiliates. If
you follow a link to any of these websites, please note that these
websites have their own privacy policies and that we do not accept
any responsibility or liability for these policies. Please check
these policies before you submit any personal data to these
websites.
8. ACCESS TO INFORMATION
The Act gives you the right to access information held about you.
Your right of access can be exercised in accordance with the Act.
Any access request may be subject to a fee of £10 to meet our costs
in providing you with details of the information we hold about
you.
9. CHANGES TO OUR PRIVACY POLICY
Any changes we make to our privacy policy in the future will be
posted on this page and, where appropriate, notified to you by
e-mail.
10. CONTACT
Questions, comments and requests regarding this privacy policy are
welcomed and should be sent to sales@houghtons.com.
